Much as the players in a theatrical performance, people determine how they will cope within the structure by exhibiting the traits inherent in one of six roles. Learn how to categorize these players and determine how their attitudes affect the organization.
How Companies Evolve
Over time, all organizations change. By tracking a company's past, predictions can be made about its future. Learn how to understand the trends that exist within organizations, determining how they affect current operations, then making logical plans for growth and new opportunities.
Structures develop based upon the attitudes and beliefs of the people who hold power within organizations. Learn to recognize the clues providing insights to internal functioning.
The culture of an organization can be categorized in one of three ways, each culture having its own philosophy and operational methods. Learn to understand corporate culture and its impact on the organization.
Mission and Vision
Without a realistic, goal-driven mission, a company cannot have a vision. Without the correct vision, the organization will not be successful. Learn what they are and why both are necessary.
Within the organization, a climate exists which determines how individuals are treated and attitudes formed. Learn how culture affects motivation.
Effective Organizational Concepts
To instill a common mission and vision throughout the organization, certain essential concepts must be grasped and viewed as the norm. Learn what the "gurus" say about successful programs and find out how their ideas can become part of daily operations.
Functional and Cross-Functional Teams
To be fully effective, quality and customer service must be managed within the functional framework of an organization. Learn how to make the customer an integral part of day-to-day operations.
Prescriptions for Improvement
Once a commitment for improvement is made, enabling the culture to be more receptive to new ideas, an organization must develop a cohesive plan. Learn to follow a list of prescriptions that improves the environment in which change is implemented.
Personal Action Plan
Any program is only as good as the results it produces. Learn to develop personal action plans which will be used to chart individual actions and results.
The Nature of Change
Change is a natural process that can prompt revitalization in individuals and systems. Maturity and full potential can only be realized through a process of development, growth, adjustment, and renewal. Learn to better understand the role of change in everyday life and to find opportunities for making change a positive experience.
The Effects of Change
Differences among people and organizations mean that change can have both beneficial and destructive results. While frequently frustrating, change can ensure long-term viability. Learn how to identify and react to the emotional and physical effects of change.
How People React to Change
During a period of fast-paced change, people can be categorized according to their willingness to try something new. Learn to identify personal feelings about the changes and to develop strategies for working with all affected individuals.
Coping with Resistance
Resistance is an expected part of the change process. When it is anticipated, it can be managed and its effects minimized. Learn the causes of resistance and how to analyze its unique impact upon each individual.
The "Self-Talk" of Change
A person's internal perception of what is happening determines whether or not planned changes will be accepted or rejected. Each person's perspective and opinions help form the total organizational posture toward change. Learn how altering the "self-talk" can alter the outcome, and learn to master techniques which predict internal motivation based upon external cues.
Specific actions and attitudes on the part of management will change perceptions and speed the staff's acceptance of change. Learn what an organization's decision-makers can do to ease tensions in a changing work environment.
A realistic appraisal of change is the first step toward developing a comprehensive implementation plan which must include communications, opportunities for feedback, and a method for modification. Learn how to ensure that everyone fully understands and "buys in" to proposed changes.
Any program is only as good as the results it produces. Learn to develop personal action plans which will be used to chart individual actions and results